Terms of Service

These Terms of Service ("Terms") govern your use of cleaning services provided by All Clear Cleaning Co. ("ACC," "we," "us," "our") and our website at getallclear.com. By booking or using our services, you agree to these Terms.

1. Estimates and scope of service

• Quotes and prices are based on the information you provide at booking (square footage, number of rooms, condition of home, pets, scope, etc.). If on-site conditions differ materially from what you described, we may revise the price, adjust the scope, or decline service.
• Services described on getallclear.com (Standard, Deep, Move-in/Move-out, Post-Construction, Recurring, Commercial, Hotel/Airbnb) are general descriptions, not exhaustive lists of tasks.
• Final scope is determined by what is reasonable to complete in the time and at the price quoted.
• Supplies and equipment are always brought by the cleaner. If the customer prefers that specific products be used, the customer must provide those products at the time of service.

2. Booking, confirmation, and scheduling

• A booking request is tentative until ACC confirms it. We confirm within 24 hours by email, text, or phone.
• We reserve the right to decline, reschedule, or modify any booking in our discretion.
• Same-day bookings (booked for service the same calendar day) carry a $50 same-day surcharge, added to the quoted price and disclosed before confirmation.
• Service times are estimated arrival windows, not guaranteed start times. We will use reasonable efforts to communicate delays.
• Service may be rescheduled by ACC for reasons including weather, illness, vehicle issues, staffing changes, or other circumstances beyond our reasonable control. We are not responsible for damages caused by such rescheduling.

3. Payment

• A valid payment method is required to hold a booking.
• Charges are processed after the service is completed, not at booking. For recurring service, charges are processed after each completed visit.
• By booking, you authorize ACC and our payment processor (Stripe) to charge the card on file for the agreed price after the appointment, plus any pre-disclosed add-ons, the same-day surcharge if applicable, or fees described in these Terms.
• We may place a temporary pre-authorization hold on your card at booking to verify the card; the hold is released after the actual charge posts.
• Declined or expired payment methods must be replaced promptly. Service may be paused while payment is unresolved.
• Disputed charges should be raised with us first so we can attempt to resolve them before any chargeback.

4. Cancellations, rescheduling, and lockouts

• Customers should provide at least 24 hours' notice to cancel or reschedule. Cancellations or reschedules with at least 24 hours' notice are no-charge.
• Cancellations or reschedules within 24 hours of the appointment incur a $50 short-notice fee, since the cleaner has already blocked the time.
• If our cleaner arrives and is unable to access the property (lockout, no-show, no power, no water, unsafe conditions), the visit may be billed at up to the full visit price.
• Repeated late cancellations or lockouts may result in service termination.

5. Quality and service issues

• We aim to do quality work. If you are unhappy with any part of the cleaning, you must notify us within 24 hours of the appointment by email (contact@getallclear.com), text, or phone.
• Photos of the missed or unsatisfactory areas are required with your message so we can confirm scope and brief the returning cleaner.
• Where we agree there is a service shortfall, we will schedule a return visit at no additional charge to redo the affected areas. The cleaner who performed the original visit will be assigned when possible. We do not commit to a specific timeframe for any return visit, subject to staffing and scheduling availability.
• This remediation replaces any refund. We do not issue refunds for completed cleans where the issue can be addressed with a re-clean.
• The 24-hour notice window is firm: requests received after 24 hours are not eligible for a no-charge re-clean.
• Cleaning is performed to a reasonable standard for the service tier and price purchased. Standard cleaning is not equivalent to deep cleaning, post-construction cleaning, or restoration.

6. Customer responsibilities

• Provide accurate information at booking.
• Provide safe access to the property and disclose any access codes, alarm codes, pets, hazards, or restricted areas.
• Secure cash, jewelry, firearms, prescription medications, electronics, sentimental items, and other valuables prior to service. We are not responsible for handling, moving, or cleaning around such items unless specifically requested.
• Ensure the home has working power, water, heat or AC as needed, and that the environment is reasonably safe to work in.
• Be reachable by phone or text on the day of service in case of questions.

7. Items, services, and conditions we do not handle

We do not perform, and our cleaners are not expected to perform, work that requires specialized licensing, training, or equipment we do not have. This includes but is not limited to:

• Biohazard cleanup (blood, bodily fluids, animal waste beyond ordinary pet hair, hoarding-level conditions, mold remediation, sewage)
• Pest infestations
• Climbing on roofs, working from extension ladders above one story, or exterior cleaning above one story (windows, siding, gutters)
• Heavy lifting beyond what is reasonable for routine cleaning
• Moving large furniture or appliances
• Chemical or industrial cleaning
• Construction debris hauling

We may decline or stop service at any time if conditions are unsafe, unsanitary, or outside our scope.

8. Property and damage

• Our cleaners use reasonable care, but ordinary cleaning involves some risk of incidental wear or damage to fragile, antique, sentimental, or improperly mounted items.
• To raise a damage concern, please notify us within 24 hours of the service, with photos and a description.
• Where we determine in our reasonable judgment that damage was caused by our cleaner's actions, our customary remedy is repair or reasonable replacement of the affected item, capped at the lesser of repair cost, fair-market replacement value, or the amount available under our applicable insurance, and subject in all cases to the limitations in Section 9.
• We are not responsible for: pre-existing damage; damage caused by improper installation or assembly (e.g., unsecured TVs, unmounted shelves); breakage of items not properly secured; damage to items the customer did not disclose; damage from manufacturer defects; or normal wear and tear.

9. Limitation of liability

To the fullest extent permitted by law:

• Our total cumulative liability for any claim arising out of or relating to a particular service visit will not exceed the price paid by the customer for that visit.
• We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of use, lost profits, lost data, or business interruption.
• We are not liable for damage or claims arising from any service performed on the exterior of a home above one story, or any work outside the scope of the booked service.
• Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law (such as for gross negligence or willful misconduct).

10. Independent contractors

ACC engages independent cleaning professionals to perform services for our customers. Cleaners are independent contractors operating under their own arrangements; they are not employees of ACC. Your contract is with ACC. We screen the cleaners we engage according to our internal standards (including background checks and a minimum of 2 years of professional cleaning experience), which we may update at any time.

11. Insurance

ACC maintains general liability insurance for our operations. Specific coverage limits, certificates, or insurer names are disclosed only at our discretion or where required by law or contract. Customers are responsible for maintaining their own homeowners, renters, or commercial property insurance.

12. Photos and documentation

Cleaners may take limited before-and-after photos for internal quality, training, dispute-resolution, and recordkeeping purposes. We will not publish photos that identify your home or its interior in a recognizable way without your consent. By booking, you authorize this internal use.

13. Recurring service, promotions, and discounts

• Cadence: recurring schedules (weekly, biweekly, every-three-weeks, monthly) are set at the time of first booking.
• Pricing: recurring rates are typically lower than one-time rates and are quoted at the cadence selected. We may adjust pricing for future recurring visits with advance notice.
• Skip a visit: notify us at least 24 hours in advance to skip without penalty. The schedule resumes on the next interval.
• Pause: you can pause indefinitely with at least 24 hours' notice. Resume by replying to your last confirmation or booking online.
• Cancel: notify us by email or phone. The next scheduled visit is canceled if notice is more than 24 hours out (no fee). Cancellations within 24 hours of the next visit follow Section 4.
• Promotional pricing and first-time discounts are valid only for the service they are applied to and may carry minimum-frequency or duration conditions, which will be disclosed at booking.

14. Disputes and governing law

• These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-laws rules.
• Most issues are resolved informally. We ask that you contact us first and give us a reasonable opportunity to address the issue before pursuing other remedies.
• Any unresolved dispute will be brought exclusively in the state or federal courts located in Wake County, North Carolina, and you consent to that jurisdiction and venue.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed from these Terms. The remaining provisions will continue in full force and effect.

16. Entire agreement

These Terms, together with our Privacy Policy and any booking-specific terms communicated at the time of service, constitute the entire agreement between you and ACC regarding our cleaning services and supersede all prior or contemporaneous discussions, representations, or agreements, whether oral or written.

17. Assignment

ACC may assign or transfer these Terms, in whole or in part, in connection with a sale, merger, restructuring, or other business transition, without notice to you. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

18. Contact

All Clear Cleaning Co.
contact@getallclear.com
(984) 500-2700